Email: team@infusivtea.com
Address: Unit 127, Room 701, Floor 7, Block B, New Mandarin Plaza, 14, Science Museum Road, Tsim Sha Tsui East, KlnFAQ
Contact
How can I contact Infusiv Tea?
You can reach us anytime at team@infusivtea.com.
We’ll get back to you as soon as possible (usually within 1–2 business days).
Orders & Launch
Can I order Infusiv Tea right now?
Not yet—we’re currently preparing for our official launch on Kickstarter.
Join our email list to get early access and be among the first to order (plus unlock our launch discount).
When will you launch?
We’re launching soon on Kickstarter.
Subscribers will be the first to know the exact date and get early access.
Why are you launching on Kickstarter?
Kickstarter allows us to launch our first production run with our community and offer exclusive early pricing.
It also helps us bring innovative products like instant cold brew tea to life faster.
Shipping
Do you ship internationally?
Yes—we plan to ship internationally once we launch.
Shipping availability and rates will be confirmed during our Kickstarter campaign.
Do you ship within the U.S.?
Yes, we’ll be shipping across the United States after launch.
How long will shipping take?
Shipping timelines will depend on your location and will be clearly outlined during checkout on Kickstarter.
Product
What is instant cold brew tea?
Infusiv Tea is made with real whole-leaf tea, redesigned to brew in cold liquids in just 3 minutes.
No hot water needed—just drop it in and let it infuse.
Does it really work in cold water?
Yes—our patented cold-brew process is designed to release full tea flavor and key compounds even in cold liquids.
What can I use it with?
You can steep Infusiv Tea in:
- Water
- Sparkling water
- Juice
- Cocktails
It’s designed to work in almost any cold drink.
Does it taste like regular tea?
Yes—because it is real tea.
You’ll get full, authentic tea flavor without the bitterness that often comes from traditional brewing methods.
Is it sweetened?
No—our teas are unsweetened and made without added sugar.
You can customize sweetness to your preference.
Does it contain caffeine?
Some of our teas contain caffeine, while others are naturally caffeine-free.
Each flavor will clearly indicate its caffeine level.
What are tea polyphenols?
Tea polyphenols are natural compounds found in tea that contribute to its flavor and benefits.
Our process is designed to help release more of these compounds, even in cold water.
Returns & Exchanges
Can I return my order?
We want you to have a great experience with Infusiv Tea.
For full details, please see our Returns & Exchanges Policy.
If your order arrives damaged or there’s an issue, just reach out within 7 days—we’ll take care of it.
Discounts & Promotions
Can I combine discounts?
Launch discounts (such as our 29% early access offer) cannot be combined with other promotions unless stated otherwise.
I signed up for the discount—how do I use it?
You’ll receive instructions on how to redeem your discount when we launch on Kickstarter.
Still have questions?
Feel free to reach out anytime at team@infusivtea.com—we’re happy to help.
